Panasonic has helped the hotel to integrate a fully integrated cordless telephone system

Understanding the needs of a complete guest management and communication system, required an integrated cordless DECT solution throughout the NH Toulouse Airport hotel. The challenge was supporting a brand new setup with smooth communication flows to provide the best guest experience possible.

To achieve this, the hotel installed a communication server with a fully integrated cordless telephone system, including flexible front of house equipment and integrated guest room connections.

“Thanks to the full integration of the cordless system throughout the hotel, I can contact my staff at any moment in time when I need them, this increases guest services to the highest level.” Jérémy De Lemos, Hotel Director at NH Toulouse Airport.

NH Hotel Group

Founded in 1978 by Antonio Catalán, NH Hotel Group has gone through a series of acquisitions throughout the 1980s, 1990s and 2000s (Jolly in Italy, Krasnapolsky in the Netherlands, Astron in Germany). Now, the NH Hotel Group has nearly 400 hotels with around 60,000 rooms.

In 2014, four brands were created to commercialise its properties: NH Hotels, NH Collection and nhow NH Collection Hotels are Premium hotels spread across major capitals of Europe and America. These are three or four star urban hotels for guests searching for an excellent location for the best price. NHOW are unconventional and cosmopolitan hotels, each with a unique personality in major cities.

Established Relationship

When NH Hotel Group acquired the 'Krasnapolsky' chain in the Netherlands, they were also introduced to HTC International which had a well-established relationship as the network and communication solutions provider for the hotels. HTC International is an all- round supplier of business communication systems and telematics solutions, founded in 1973. It specialises in the total package of telematics, networking, telecom, various special video and data applications to network-related ICT.

In the first few years, many of the newly acquired hotels were 'converted' to a future ready communication solution, taking all the requirements from NH Hotel Group's commitment for the best guest experience into consideration.

Taking a cordless DECT system in house enhances connectivity and reachability across all floors at NH Toulouse Airport. Guest experience is improved and waiting time heavily reduced.

After acquiring a majority share of NH Hotel Group during the last quarter of 2018, Minor International and the NH Hotels have begun to explore ways to unlock value together in the years to come. The first part will be the presentation of the upcoming integration of the hotel brands of both companies under a single corporate umbrella with a presence in over 50 countries worldwide.

As De Lemos says, taking a cordless DECT system in house, enhances connectivity and reachability across all floors. Guest experience is improved and waiting time heavily reduced.

"I have a team of over 40 people who need to daily take care of the best guest services. I don't want them to be sat at their desks, so I have equipped them with a cordless DECT handset, so they can be on the floor where they make the difference for the guests.”, explais Lemos.

Panasonic at NH Toulouse Airport

When the Airport Toulouse decided to have a new hotel in this location, NH decided to take the challenge as we know that Toulouse is the 4th biggest city in France. “Understanding very well what guest services are all about, we were certain we could support the great airport of Toulouse in their expansion and be compared with cities like Marseille, Nice or Lyon”, comments De Lemos.

In my previous roles as a hotel manager in Brussels and Lyon I already gained experience using Panasonic equipment, so for me it was more than welcome to see that Panasonic receives also the trust of NH Headquarters - Jérémy De Lemos, Hotel Director at NH Toulouse Airport 

The professional continues: ”In my previous roles as a hotel manager in Brussels and Lyon I already gained experience using Panasonic equipment, so for me it was more than welcome to see that Panasonic receives also the trust of NH Headquarters. This made the decision for the new communication equipment easier" continues Jeremy De Lemos.

“Despite the complex building process, with the support of the Airport Toulouse Blagnac, we were able to build this beautiful building with all guest needs catered for. We are proud that as NH we can provide the city of Toulouse with best in class guest services, supported by Panasonic communication equipment.”, concludes De Lemos.